Where We Ship
We currently ship within the United States and to select international destinations. If you're outside our standard shipping zones and want to place an order, get in touch — we might be able to work something out.
Processing Time
Orders are typically processed within 3–4 business days after verified payment. Orders placed on weekends or holidays go out the following week. During peak seasons or promotional events, processing might take a little longer. We'll keep you posted if there's a significant delay.
Shipping Options
Standard Ground (2–5 business days after dispatch): calculated at checkout based on weight and destination.
2-Day Shipping (2 business days after dispatch): available for most domestic orders.
Next Day Shipping (1 business day after dispatch): for when you need it fast.
Orders over $100 qualify for free ground shipping — the cart will let you know when you've hit it.
Tracking
Once your order ships, you'll get an email with a tracking number. Give it a few hours to activate in the carrier's system. You can also log into your account to check status.
Package Protection
We partner with a package protection service at checkout that covers loss, damage, or theft during transit. We highly recommend selecting it — if something goes wrong, you can file a claim directly and get refunded without the back-and-forth.
International Orders
International delivery times vary depending on destination and customs processing. Customs fees, import duties, and taxes are the recipient's responsibility — we can't predict or cover these. Check with your local customs office if you're unsure what to expect.
Lost or Delayed Packages
If tracking shows no movement for an unusual amount of time, contact us. We'll open a case with the carrier. If a package is confirmed lost, we'll work with you on a resolution.
Incorrect Addresses
Double-check your shipping address at checkout. Once an order is placed, we can't change the address. If a shipment is returned to us due to an incorrect address, original shipping costs won't be refunded.
Damaged in Transit
If your package arrives looking rough, take photos before opening it. If the contents are damaged, contact us within 7 days. We'll sort it out.
Local Pickup
Not available at this time. Everything ships.